Refund policy

Bluebell Vineyard Estates Ltd operates a 14 day returns policy

If, within 14 days of purchase you are unhappy with any aspect of our service to you, please do not hesitate to contact us by email at wine@bluebellvineyard.co.uk or telephone us on 01825791561. If you have a justified complaint regarding wine supplied by us to you then you will need to retain the affected bottles and have these available to return to us if requested before a refund or replacement can be made in which case the collection and replacement costs will be met by Bluebell Vineyard Estates Limited. We will respond to any complaints as soon as possible and will endeavour to resolve most issues within 2 workings days. We will keep you informed of progress until a satisfactory resolution has been reached.